Thanks for shopping with us. Here's what to expect after you place an order.
Order processing
Orders are processed within 1–3 business days. You'll receive a confirmation email once your order is on its way.
Delivery times
Our products ship directly from our production partners. Standard delivery to Germany and the EU typically takes 2–4 weeks from dispatch. Delivery windows are estimates and can vary during busy periods or due to customs.
Shipping cost
Shipping costs, if any, are shown at checkout before you pay.
Tracking
Where tracking is available, a tracking link will be included in your shipping confirmation email.
Delays, customs and lost parcels
If your order hasn't arrived within the estimated window, please reach out through our Contact page and we'll help track it down or arrange a replacement or refund. Any customs duties or import taxes, where applicable, are the responsibility of the recipient.